Follow-up cadence

Gizmo Agents uses advanced logic and reasoning from state-of-the-art LLMs to determine the best time to follow up with a lead.

General Behavior

Agents have some universal behavior that comes pre-configured. These behaviors are not configurable, as we've found that they work well for most use cases.

Cadence

Initially (when a lead is ingested), agents have a faster follow-up cadence. If their message is not responded to, they can send a follow-up message as soon as 30 minutes after the initial message.

As the number of attempts goes up, the follow-up cadence slows down.

Agents are able to "sleep" a lead for up to 2 weeks before re-engaging.

Business hours

Agents will always respect your organization's business hours.

Business hours are configurable per-campaign.

Time zone compliance

Agents will send their initial message as soon as the lead is ingested.

If they are responding to a borrower message, they will respond regardless of the time of day.

If a borrower has not responded, and the agent is sending a follow-up message (their 2nd message back to back), they will only respond immediately if it is between 8:00 AM and 9:00 PM in the borrower's time zone. Otherwise, they will wait until 8:00 AM in the borrower's timezone to send their message.

Opting out

Agents are able to recognize when a borrower wishes to opt out of communication.

They will add the borrower to the Do Not Call list and stop contacting them after informing them of their opt out.